Your Privacy Is Our Priority
Your personal information is completely safe at aca44. This policy clearly outlines how we collect, use, and protect your data.
This Privacy Policy ("Policy") sets out the terms governing the handling of personal information between aca44 ("we", "us", "platform") and its users ("you", "your"). By using aca44's website aca44.cam you are considered to have accepted all terms of this Policy. Please read this Policy carefully and contact our support team if you have any questions.
Section 1
Information Collection
We collect various types of personal information for the purposes of registration, transactions, and service delivery on the aca44 platform. A detailed description of that information is provided below:
1.1 Information Provided Directly
- Full name, date of birth, and national identity card details — collected for age verification and account security.
- Active email address and mobile number — required for account communication and OTP verification.
- bKash, Nagad, Rocket, or Upay mobile banking number — to complete deposit and withdrawal transactions.
- Residential address — collected as part of the identity verification process.
- Account password — stored in encrypted form; no staff member or third party can view it.
1.2 Automatically Collected Information
- IP address and device type — to prevent fraud and enforce geographic restrictions.
- Browser and operating system information — to maintain technical compatibility of the platform.
- Session duration, page visit history, and click patterns — to improve the user experience.
- Cookies and tracking tokens — to maintain login status and remember preferred settings.
Purpose of Data Use
We use your information only for specific, fair, and lawful purposes. The main use cases are outlined below:
Account Management
Your information is used to complete registration, login, password recovery, and account verification processes.
Transaction Processing
Payment information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
Customer Support
Information is used to help resolve your issues via 24/7 live chat and to improve the quality of service.
Security and Fraud Prevention
To detect suspicious activity, prevent account hacking, and ensure the overall security of the platform.
Responsible Gambling
To analyse playing behaviour, identify potential signs of addiction, and provide assistance when needed.
Service Improvement
User preferences are analysed to improve new games, promotions, and platform features.
Data Sharing and Disclosure
aca44 does not sell, rent, or commercially share your personal information. However, in certain circumstances, information may be exchanged on a limited basis with third parties:
| Recipient | Reason for Sharing | Protection Measures |
|---|---|---|
| Payment providers (bKash, Nagad, Rocket, Upay) | To verify and complete transactions | SSL encryption, minimum data exchange |
| Game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) | To manage game sessions | Session ID only, not full identity |
| Identity verification services | KYC (Know Your Customer) process | Secure API connection, data encrypted |
| Law enforcement agencies | To meet legal obligations | Only on the basis of a valid order or warrant |
Important: We never sell your information to advertisers, marketing agencies, or unrelated third parties. Protecting your privacy is a fundamental part of our business policy.
Data Security Measures
aca44 uses industry-standard technology and practices to ensure the security of your information. Our security framework is as follows:
All data transmissions are protected with 256-bit SSL encryption.
Additional security is ensured through OTP verification at login and during transactions.
All information stored on servers is encrypted and kept in a secure environment.
Only authorised staff have access to specific data; all activity is recorded in logs.
Regular security audits are conducted to identify system vulnerabilities.
Advanced firewall and cyber attack prevention systems remain active at all times.
Cookie Policy
aca44 uses cookies for the smooth operation of the website. Cookies are small text files stored on your device that improve your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login status, session security, and core platform operations.
- Functional Cookies: Remember your language preference, gaming history, and personalised settings.
- Analytics Cookies: To understand how much each section of the website is used, which helps improve the service.
- Security Cookies: Session verification for fraud detection and account protection.
You can manage cookies from your browser settings. However, disabling essential cookies may prevent some platform functions from working correctly.
Data Retention Period
aca44 retains your personal information only for as long as it is needed to provide services and meet legal obligations.
6.1 Retention Criteria
- Active Account: All information is retained while your account remains active.
- Closed Account: Even after an account is closed, financial records and transaction history are retained for a defined period.
- Legal Requirements: Certain information must be retained for an extended period in compliance with regulations related to the prevention of financial crime.
- Marketing Data: If you withdraw your consent, marketing-related data is deleted immediately.
Your Rights
As a user of aca44, you have the following rights regarding your personal information:
Right to Access
You may request to know what information we collect about you and how it is used.
Right to Rectification
If any of your information is incorrect, you may request our support team to correct it.
Right to Erasure
You may request deletion of information that is not subject to legal obligations.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
Right to Data Portability
You may request to receive or transfer your personal information in a structured format.
Right to Object
You may object to the use of your information for specific purposes and unsubscribe from marketing emails.
To exercise any of the above rights, contact us at [email protected] or send a message via 24/7 live chat. We generally respond within 15 business days.
Protection of Minors
aca44's services are strictly for individuals aged 21 and above only. We do not knowingly collect any information from minors.
Warning: If a user provides a false age at registration and it is subsequently proven that they are under 21, that account will be immediately and permanently closed and all collected information will be deleted.
If you become aware that someone under the age of 21 is using our platform, please notify us at [email protected]. We will take immediate action.
International Data Transfer
aca44's servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, an equivalent level of protection is ensured.
- All international data transfers are conducted through encrypted secure channels.
- International data protection standards are followed when transferring data to third countries.
- Contractual protection measures are in place for data sharing with game providers.
Policy Changes
aca44 reserves the right to update this Privacy Policy at any time. The following process is followed when changes are made:
- For significant changes, advance notice will be sent to your registered email.
- The "Last Updated" date at the top of this page will always be kept up to date.
- If you continue using the platform after changes are made, you will be considered to have accepted the revised policy.
- Previous versions of the policy are available on request through the support team.
Contact Information
If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:
Email Support
[email protected]
Usually responded to within 24 hours.
Live Chat
Get instant support in Bengali 24/7. Use live chat for the fastest resolution.
We take any privacy-related requests or complaints with the highest seriousness. Our specialist team is available around the clock for responsible gambling support.
This privacy policy is consistent with the overall terms and conditions of the aca44 platform. To learn more about responsible gambling, visit our responsible gaming page. For answers to general questions about aca44's services, visit our FAQ page.